Concierge Claims Service
We Handle Your
Insurance Claim.
You Handle Nothing.
Navigating an insurance claim after an accident is stressful and confusing. At Vintage Collision, we take that burden completely off your shoulders. Here's exactly how our concierge process works.
What to Do Immediately After an Accident
Our Process
Step-by-Step: How We
Handle Your Claim
Call Vintage Collision
Your first call is to us — not your insurance company. We'll gather the details of your accident and take it from there. One call starts the entire process.
Pro Tip
Call us at (718) 727-2200 — available for emergencies anytime.
We Dispatch the Tow
We coordinate a tow truck to bring your vehicle directly to our shop. You don't need to find a tow company or worry about where your car goes.
Pro Tip
Your vehicle comes straight to us — no middleman, no detours.
We File Your Insurance Claim
We contact your insurance company on your behalf, report the accident, and open the claim. We know exactly what information insurers need and how to communicate it clearly.
Pro Tip
Have your insurance card and policy number ready — we'll handle the rest.
We Arrange Your Rental Car
While your vehicle is being repaired, we coordinate a rental car so you're never without transportation. We work with your insurance to ensure rental coverage is applied.
Pro Tip
Most comprehensive and collision policies include rental coverage — we'll confirm yours.
We Complete the Repair
Our experienced mechanics restore your vehicle to pre-accident condition using quality parts and precision techniques. We keep you updated throughout the repair process.
Pro Tip
We communicate directly with your adjuster so repairs aren't delayed by back-and-forth.
You Pick Up Your Car
When your vehicle is ready, we notify you and walk you through the completed repairs. We don't consider the job done until you're fully satisfied.
Pro Tip
We'll review every repair with you before you drive away.
Common Questions
Insurance FAQs
Do I have to use the repair shop my insurance recommends?
No. In New York State, you have the right to choose your own repair shop. Your insurance company cannot require you to use a specific facility. Vintage Collision works directly with all major insurers.
Will filing a claim raise my insurance rates?
Rate changes depend on your policy, insurer, and the circumstances of the accident. If the accident was not your fault, many insurers will not raise your rates. We can help you understand your options.
What if the insurance estimate is lower than the actual repair cost?
This is common. We communicate directly with your adjuster to ensure the estimate covers all necessary repairs. We advocate on your behalf to get the correct amount approved.
How long does the repair process take?
Repair time depends on the extent of the damage and parts availability. We provide a timeline estimate upfront and keep you updated throughout. We work efficiently without cutting corners.
What information do I need after an accident?
Gather the other driver's name, insurance info, license plate, and contact details. Take photos of the damage and the scene if it's safe to do so. Then call us — we'll guide you through the rest.
Do you work with all insurance companies?
Yes. Vintage Collision works with all major insurance carriers. We handle the communication and paperwork regardless of who your insurer is.
Ready to Start Your Claim?
Don't navigate the insurance process alone. One call to Vintage Collision and we handle everything from here.